Frequently Asked Questions
Can't find what you're looking for? Reply to your order confirmation email or email us at hello@fairy-fern.com, and we'll get back to you within 24 hours.
Orders & Shipping
Where do you ship?
We currently ship to addresses within the United States only.
Where do my orders ship from?
We don't keep a warehouse of our own. Instead, we hand-pick the products in our store and work with trusted U.S. fulfillment partners who ship your order directly to you. Items in one order may arrive in separate packages, and your package may come in our partner's packaging or include a packing slip or gift slip from our partner. It's still your order from us, and our team supports it from start to finish. See our Shipping Policy for details.
How much does shipping cost?
Your shipping cost is always shown at checkout before you pay. See our Shipping Policy for current rates and delivery times.
How can I track my order?
Once your order ships, we'll email you a tracking number. You can also follow the steps on our How To Track My Order page.
Can I change or cancel my order?
Orders can be changed or canceled free of charge before they ship. Please contact us as soon as possible with your order number. Once an order has shipped, you can return it under our Refund Policy.
Returns & Refunds
What is your return policy?
Please see our Refund Policy for the return window and conditions.
How do I start a return?
Simply reply to your order confirmation email or email us at hello@fairy-fern.com with your order number and the item(s) you'd like to return. Please don't use any return link printed on a gift slip or packing slip, and don't send items to the address shown on your package. Those returns aren't handled by us, and we can't guarantee a full refund through them. We'll send you the correct return address and instructions, and approved refunds go back to your original payment method. See our Refund Policy for details.
What if my item arrives damaged, defective, or incorrect?
We're sorry! Email us with your order number and a photo of the issue, and we'll make it right with a replacement or a refund.
Payment
Which payment methods do you accept?
We accept major credit cards and the other payment options shown at checkout. All payments are processed securely.
Contact
How can I reach you?
Reply to your order confirmation email or email us at hello@fairy-fern.com. We reply within 24 hours.