Shipping & Delivery
INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA ~ 3 to 8 business days (tracking system available)
b) Rest of the world ~ 3 to 12 business days (tracking system available varies)
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (3-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel a order if it has already been processed.
If order is cancelled within 30 minutes before your order is PROCESSED there is a transaction fee of $20 per each order
If you reach out and we tell you it is processed, the order cannot be cancelled.
Please do drop us an email at hello@fairy-fern.com as soon as possible if you'd like to cancel an order that you have just made.
Phone Number: (307) 269-8790
Email: hello@fairy-fern.com
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
How Your Order Is Fulfilled
We don't keep a warehouse of our own. Instead, we hand-pick the products in our store and work with trusted U.S. fulfillment partners who ship your order directly to you. Because of this:
- Items in the same order may ship from different locations and arrive in separate packages, at no extra cost to you.
- Your package may arrive in our partner's packaging and may not show our store name. It may also include a packing slip or gift slip from our partner. It's still your order from us.
- Delivery estimates are based on our partners' current processing and carrier times. If anything changes, we'll let you know right away.
Our team supports every order from start to finish. For questions, returns or refunds, simply reply to your order confirmation email or contact us at hello@fairy-fern.com, rather than the shipping partner, and we'll take care of everything.